Privacy and Data Processing Policy

Introduction

Our organization is committed to maintaining the privacy and security of your data.
This policy outlines how we collect, process, store, use, share, and delete Amazon data accessed through the Amazon Selling Partner API (SP API).
We adhere to all relevant regulations and Amazon’s data protection requirements.

Data Collection

Types of Data Collected:

Transactional Data: Sales, orders, shipments, and returns.
Inventory Data: Product listings, stock levels, and pricing information.
Customer Data: Names, addresses, email addresses, and phone numbers.
Performance Data: Seller performance metrics, feedback, and reviews.

Methods of Collection:

Data is collected directly from the Amazon SP API through secure API calls.
Only data necessary for providing our services is collected.

Data Processing

Purpose of Processing:

Order Management: To manage and fulfill customer orders.
Inventory Management: To update and maintain accurate stock levels.
Customer Service: To provide support and respond to customer inquiries.
Performance Monitoring: To track and improve seller performance.

Processing Activities:

Data aggregation for reporting and analysis.
Data synchronization with internal systems.
Data transformation to fit our service requirements.

Data Storage

Storage Locations:

Data is stored on secure servers located within compliant data centers.
Cloud storage providers are chosen based on their compliance with relevant data protection standards.

Security Measures:

Encryption of data at rest and in transit.
Regular security audits and vulnerability assessments.
Access controls to restrict data access to authorized personnel only.

Retention Period:

Data is retained only as long as necessary to fulfill the purposes outlined in this policy.
Specific retention periods may be determined by legal or regulatory requirements.

Data Usage

Use of Data:

To provide and improve our services.
To generate insights and analytics for business decisions.
To comply with legal obligations and enforce our agreements.

Prohibited Uses:

Data is not sold or rented to third parties.
Data is not used for unauthorized or unethical purposes.

With Third Parties:

Data may be shared with third-party service providers who assist us in delivering our services (e.g., payment processors, shipping carriers).
Third parties are required to adhere to data protection standards and use data only for specified purposes.

Legal Compliance:

Data may be disclosed in response to legal requests or to comply with regulatory requirements.

Internal Sharing:

Data is shared within our organization on a need-to-know basis to ensure efficient service delivery.

Data Deletion

Deletion Requests:

Customers can request the deletion of their data by contacting our support team.
Deletion requests are processed in accordance with legal and contractual obligations.

Deletion Process:

Data is securely deleted from our systems upon request or when no longer needed.
Regular data purging routines are in place to remove outdated or unnecessary data.

Data Subject Rights

Access and Correction:

Customers have the right to access and correct their data. Requests can be made through our support team.

Portability and Restriction:

Customers can request data portability or restrict certain types of data processing.

Objections and Complaints:

Customers have the right to object to data processing or lodge complaints with data protection authorities.

Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements.
Customers will be notified of significant changes through our website or direct communication.

Contact Information

For questions or concerns about this policy, please contact us at:

Email: info@pilogico.com
Phone: +39 06 45259361
Address: Via delle Macere 16, 00060 Formello (RM)

This policy ensures that we handle Amazon data with the utmost care and in compliance with all relevant standards and regulations. Your trust is our priority, and we are committed to safeguarding your data.